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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Barbara Castillo

Barbara Castillo

April 4, 2026

5  out of  5
rating by Barbara Castillo
"One week ago as my auto insurance was set to expire I called the number for the office of Mike Contreras and was blessed to talk to Tera. Tera covered all my options for auto insurance and patiently answered my questions. I'm thankful that Tera was able to make sure all my insurance needs were met by the end of our phone conversation. Thank you again Tera!"
We responded:
"Thank you so much, Barbara for your feedback and kind words! It means a lot to us to know how well Tera helped you and made sure your insurance coverage was well suited for your circumstances and all of your questions were answered. We look forward to continuing to help you moving forward. Have a great weekend! : )"
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Danny Lane

March 27, 2026

5  out of  5
rating by Danny Lane
"Working with Mike and Celia was easy. They were both friendly and efficient, and I saved money on my new house and car policies. I'm a happy customer!"
We responded:
"Hi Danny, Thank you so much for your kind words! We're thrilled to hear that working with us was easy and that you saved money on your new house and car policies. Your happiness means a lot to us, and we're here anytime you need assistance in the future!"
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Miss Functional

March 27, 2026

5  out of  5
rating by Miss Functional
"Jenn is timely, personable and professional - All qualities that are essential in this business. Thank You!"
We responded:
"Hi Miss Functional, Thank you for your wonderful feedback! We're so glad to hear that Jenn’s timeliness, personable nature, and professionalism made a positive impression. We truly appreciate your kind words and look forward to continuing to serve you!"
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Lia McTaggart

March 27, 2026

5  out of  5
rating by Lia McTaggart
"Jennifer Caldwell is always friendly, helpful, informative and knowledgeable about the products. I enjoy talking with her."
We responded:
"Hi Lia, Thank you for your thoughtful review! We're delighted to hear that Jenn’s friendliness, helpfulness, and expertise have made your experience enjoyable. We appreciate your kind words and look forward to assisting you again soon!"
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QQplx

March 26, 2026

5  out of  5
rating by QQplx
"Tera is wonderful and extremely knowledgeable, helped explain my policy to the “T” so I fully understood what I am paying for, and got me an awesome quote. Thank you!"
We responded:
"Thank you, QQplx so much for your kind words! We’re thrilled to hear that Tera was able to clearly explain your policy and help you find a great quote. We appreciate your trust and look forward to continuing to support you. If you ever have any questions, don’t hesitate to reach out!"
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Kathie Riddle

March 25, 2026

5  out of  5
rating by Kathie Riddle
"Mike and his staff are so amazing to work with. The prices for auto insurance always fit into our budget. Not often do we find a company that goes above and beyond and customer service is #1 with his office. Thank you for being there."
We responded:
"Hi Kathie, Thank you so much for your kind words! We're delighted to hear that Heather and I provided you with patient and thorough support, and that they were able to find a policy that fits your budget—especially in today’s market. Your recommendation means a lot to us! If you ever need any further assistance with your auto or home insurance, please don’t hesitate to reach out. Best regards, Mike"
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Litcy Peralta

March 23, 2026

5  out of  5
rating by Litcy Peralta
"Celia is very helpful. I’m Satisfied with the great service I received for the insurance I needed."
We responded:
"Thank you so much, Litcy! We're thrilled to hear that Celia provided you with helpful and great service. Your satisfaction means a lot to us, and we're here for you whenever you need assistance with your insurance."
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Hatem Alnasian

March 23, 2026

5  out of  5
rating by Hatem Alnasian
"I got a friendly quick call from Celia, and it took less than 2 minutes to set up my policy. Thank you."
We responded:
"Thank you, Hatem! We're glad to hear that Celia was able to assist you quickly and with a friendly approach. We appreciate your trust and are always here to help with your insurance needs!"
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Brad Taylor

March 23, 2026

5  out of  5
rating by Brad Taylor
"Great customer service on my request"
We responded:
"Thank you so much for your kind words, Brad! We're thrilled to hear you had a great experience with our customer service. If you need anything else, we're always here to help!"
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Jillian Scott

March 20, 2026

5  out of  5
rating by Jillian Scott
"Amazing customer service! Vary helpful and friendly!"
We responded:
"Thank you so much, Jillian for your kind words and for trusting our office with your insurance needs! Have a great weekend 😊"
Profile photo of Jonathan Buzawa

Jonathan Buzawa

March 19, 2026

5  out of  5
rating by Jonathan Buzawa
"Tera was super helpful answering my questions about adding a new vehicle and what to do about the policy on a vehicle we are preparing to get rid of. We were thankful for her advice. She was polite, knowledgeable, and able to get me a quote within minutes."
We responded:
"Hi Jonathan, Thank you so much for your kind words! We're delighted to hear that Tera was able to assist you promptly and provide the guidance you needed regarding your vehicles and policy. We’ll be sure to pass along your compliments to her. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Have a great weekend! :)"
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Phil Branch

March 17, 2026

5  out of  5
rating by Phil Branch
"Great experience with Celia. Very friendly and very efficient. Thank you!"
We responded:
"Hi Phil, Thank you so much for your kind words! We're thrilled to hear that Celia provided you with friendly and efficient service. We truly appreciate your support!"
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Randy Heth

March 9, 2026

5  out of  5
rating by Randy Heth
"Celia was great to work with!"
We responded:
"Thank you, Randy for letting us know how well Celia assisted you and for leaving our office a 5-star review. "
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Tonie Goss

February 27, 2026

5  out of  5
rating by Tonie Goss
"Jennifer was amazing in helping us and very informative with our questions we had. Thank you so much."
We responded:
"Thank you so much, Tonie for letting us know how happy you were with the service Jenn provided and for leaving us a review! Your feedback means a lot to us! Have a great weekend!! "
Profile photo of Jonna Thompson

Jonna Thompson

February 24, 2026

5  out of  5
rating by Jonna Thompson
"Celia Luna helped me get insurance. She was very helpful during the process and I appreciate all of her help. I even received a wonderful Card in the mail from them including a sticker, magnet and card. Very happy to have State Farm."
We responded:
"Thank you so much, Jonna, for your wonderful review! We're thrilled to hear that Celia was able to assist you throughout the insurance process and that you appreciated the personal touch with the card, sticker, and magnet. We're happy to have you as part of the State Farm family and look forward to continuing to serve you!"
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Lindsey Parsons

February 24, 2026

5  out of  5
rating by Lindsey Parsons
"She Promptly sent me what I needed."
We responded:
"Thank you so much, Lindsey for your kind words! We're glad Celia was able to assist you promptly. We appreciate your feedback and look forward to helping you again! "
Profile photo of Rich Coutinho

Rich Coutinho

February 21, 2026

5  out of  5
rating by Rich Coutinho
"Celia provided fast and friendly service that saved me big time on home and auto insurance. Highly Recomended."
We responded:
"Thank you so much, Rich for sharing your experience with our team member, Celia and that we were able to save you money on your insurance. "
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Sierra Rayne

February 20, 2026

5  out of  5
rating by Sierra Rayne
"A pleasure to work with"
We responded:
"Thank you, Sierra for your kind words and leaving our office a review!! Have a great weekend!"
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Cheryl Gottlieb

February 17, 2026

5  out of  5
rating by Cheryl Gottlieb
"Great servic3"
We responded:
"Thank you, Cheryl for leaving our office a 5-star review! "
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Linda B

February 13, 2026

5  out of  5
rating by Linda B
"Jenn Caldwell went above and beyond to follow up on my auto claim and check back with me numerous times until I finally got notification that a check was issued. I really appreciated her help and want to commend her for great customer service!"
We responded:
"Thank you so much, Linda for your kind words and for letting us know how well Jenn helped you with your claim. Have a great weekend! :)"
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Brandy Winn

February 13, 2026

5  out of  5
rating by Brandy Winn
"Quick, pleasant, and responsive service from agent and staff. Specifically Jennifer Caldwell for my transaction today."
We responded:
"Thank you, Brandy for letting us know how well Jenn took care of you today AND for trusting our office with your insurance coverages. "
Profile photo of Timothy Taylor

Timothy Taylor

February 10, 2026

5  out of  5
rating by Timothy Taylor
"Celia is a very nice and helpful agent! I have her a five star rating!"
We responded:
"Thank you, Timothy for letting us how Celia took care of you and for leaving us a 5-star review! "
Profile photo of Jordan

Jordan

February 8, 2026

1  out of  5
rating by Jordan
"I had a confusing and unprofessional experience with this State Farm agent. I was trying to get auto insurance for myself. After some back and forth, the agent told me: “Sorry, Jordan. I just found out that our underwriting guidelines have changed and we are not able to exclude a domestic partner or spouse from your coverages so currently you are not eligible for auto at State Farm.” After he said that, I asked follow-up questions and made a couple comments, including whether I could simply get insurance without my girlfriend involved at all, since I am not married and I was not even insured with State Farm yet. Although i was insured by state farm a couple months ago by Katie Carl (wonderful agent she even sent me a bday card highly recommend) After I asked those questions, the agent stopped responding entirely. No clarification, no explanation, no follow-up. Being told something that doesn’t make sense and then being ignored when asking reasonable questions is unprofessional. I would not recommend this agent. Edit: Mike, I understand the office was closed and I’m not disputing that. However, there are inaccuracies in your response. My girlfriend’s license was suspended over three years ago, she has since had insurance, and she is currently insured on another vehicle — so it makes no sense that she would not be eligible to be covered. I also stated that I primarily drive my vehicle and that she would only be driving it a couple times a week, not that she is driving it regularly. Additionally, I explained my situation to my agent exactly the same way I explained it to you. Based on that, the statements about eligibility and communication do not accurately reflect my circumstances or my experience, and it is extremely unprofessional to attempt to place blame on the customer—especially when this was so easily proven incorrect by another agent. Any miscommunication was not on my end. Clear communication is a basic expectation and something taught early on in school. I definitely stand by my review."
We responded:
"Thanks Jordan for leaving our office a review and I will address the items you noted as you left out some key information in your review: 1) You not being eligible for auto insurance: You had told me on the phone that your 'domestic partner' drives your vehicle as she does not have her own vehicle/insurance and because she is not eligible due to her license status, that makes you ineligible. 2) Agent stopped responding to your questions: you TEXTED all of those follow up questions beginning at 5:05pm Friday after our office is closed which is why you did not get a response and answers to those questions. I can not speak to the conversation you had with your prior and now again, current agent but if you explained your circumstances to her as you did to me, the outcome would have been the same as at my office. I welcome the chance to discuss this with you further if you would like to meet to do so and wish you well. Regards, Mike"
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Jalea Hollowell

February 5, 2026

5  out of  5
rating by Jalea Hollowell
"Tera is always a pleasure to speak with and is helpful. Whether you need to change your policy or ask a question, she is quick to give you the help and support you need! I love having an agent who shows such care in accommodating customers needs!"
We responded:
"Thank you, Jalea for your kind words and for letting us know how Tera did for you! Your feedback means a lot! We hope you have a great weekend! "
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Aimee Perini

February 4, 2026

5  out of  5
rating by Aimee Perini
"Jennie was so much help today. Very sweet, very efficient and didnt waste no time helping me. Thank u so much for ur time."
We responded:
"Thank you, Aimee for letting us know how Jenn took care of you today and for your kind words! Have a great weekend! :)"