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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marilyn Holland

December 23, 2025

5  out of  5
rating by Marilyn Holland
"Celia was effective, efficient and kind while helping us pay for our insurance. She was also delightful to talk with, which means a lot to me. I plan to contact her again with future needs."
We responded:
"Thank you, Marilyn for letting us know how well Celia helped you and for leaving us a review. "
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lilly waidtlow

December 23, 2025

5  out of  5
rating by lilly waidtlow
"she was so kind and explained to me what i needed to know!"
We responded:
"Thank you so much, Lilly for letting us know how Jenn helped you! Jenn is an 30 year veteran of State Farm and loves what she does and it shows! Take care! : )"
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Heather A

December 19, 2025

5  out of  5
rating by Heather A
"great price and help getting homeowners insurance."
We responded:
"Thank you, Heather for the 5-star review and letting us know how we did for you. Please let us know if we can assist you further and Happy Holidays to you and yours! : ) "
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D Dolan

December 17, 2025

5  out of  5
rating by D Dolan
"I was immediately taken care of by Celia and all my questions were answered very professionally. She treated me like a real person and I felt appreciated!"
We responded:
"Thank you so much for your kind words, D! We're thrilled to hear that Celia provided you with professional and personalized care. We truly appreciate your feedback and look forward to serving you again!"
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Christine Woody

December 10, 2025

5  out of  5
rating by Christine Woody
"Heather went above and beyond today. This is a great agency"
We responded:
"Thank you, Christine for letting us know how Heather did for you! It’s our mission to provide ‘above and beyond’ service for all of our policy holders. Take care!"
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Noah Forest

December 9, 2025

5  out of  5
rating by Noah Forest
"I typically work with commercial insurance, where brokers routinely spend hours reviewing policies in detail and stay in constant contact throughout the process. Mike approaches consumer insurance with the same high level of care and professionalism that you’d expect from top-tier commercial brokers. He takes all the time necessary to ensure every detail is exactly right and that you fully understand your coverage. I honestly can’t recommend him highly enough."
We responded:
"Thank you so much for your thoughtful and detailed review, Noah! I'm so happy to hear that my dedication and professionalism made such a positive impression, especially given your experience with top-tier commercial brokers. Providing thorough, personalized service and ensuring our clients fully understand their coverage is exactly what we strive for. I truly appreciate your recommendation and look forward to continuing to support your insurance needs! Kindest regards, Mike"
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Brenda Hensley

December 5, 2025

5  out of  5
rating by Brenda Hensley
"Didn't understand how to add my milage to safe drive so called my local Cottage Grove office where Tera was able to assist me."
We responded:
"Thank you, Brenda for sharing your experience and your kind words about Tera’s service. Our team is always here to assist you so please don’t hesitate to call on us. "
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Denise Mikkelson

December 3, 2025

5  out of  5
rating by Denise Mikkelson
"Always a wonderful experience working with Mike Contreras and team! Jenn and Celia took care of my needs quickly and made everything straightforward and simple. Very highly recommended!"
We responded:
"Thank you so much, Denise for the kind words words and the 5-star review. I’m so glad to hear that Jenn made everything simple and straightforward. Take care. "
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Matt Hewlett

December 3, 2025

5  out of  5
rating by Matt Hewlett
"An amazing insurance provider and very helpful staff!"
We responded:
"Thank you, Matt for your kind words and the 5-star review! Take care, sir. "
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Hoy Sinnombre

December 2, 2025

1  out of  5
rating by Hoy Sinnombre
"I have a wheel bearing issue, so I have my car parked until I get it fixed. I asked to have my policy suspended until I can get to having the work done. When I spoke to Mike on the phone, he accused me of just not wanting to pay. Totally unprofressional. I am suspending the policy because I am not driving the car. Many people would say "Oh well, I have insurance" and drive the car until the wheel falls off. Accidents, injuries, claims etc. I am trying to avoid all that. I have responsibly paid all of my bills including with State Farm without EVER missing a payment with ANY company."
We responded:
"Dear Robert, Thank you for taking the time to share your experience. We sincerely apologize for any frustration or misunderstanding during our recent conversation. Our goal is always to provide professional and respectful service, and we regret if that was not your experience. We appreciate your responsible approach to safety and insurance, and we understand your decision to suspend your policy while your vehicle is not in use. Please feel free to reach out to us directly if you would like to discuss this matter further or if there is anything we can do to assist you moving forward. Your satisfaction is important to us. Sincerely, Mike"
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Kyla Dozier

December 2, 2025

5  out of  5
rating by Kyla Dozier
"Mike was extremely helpful with making sure my husband and I had the exact coverage we needed. We appreciated that he took the time to clearly and thoroughly explain all of our options. His expertise in every aspect of insurance really showed and we’d highly recommend him."
We responded:
"Here’s a revised version written from your perspective: --- Thank you so much, Kyla! I’m really glad I could help you and your husband find the coverage that fit your needs. I always aim to make the process clear and comfortable, so it means a lot to hear that the explanations were helpful. I truly appreciate your recommendation, and I’m here anytime you need anything! "
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Alexis

November 26, 2025

5  out of  5
rating by Alexis
"Celia Luna was so sweet and very kind when she called to let me know about important information regarding my car insurance policy! Definitely one of the best experiences I’ve had yet, when it comes to insurance companies! I really appreciated the fact that she also told me other things that I didn’t know was happening with my account and changed it immediately for me. 10/10 customer service <3"
We responded:
"Hi Alexis, Thank you so much for your wonderful review! We're thrilled to hear that Celia Luna provided you with such attentive and caring service. It's great to know she was able to keep you informed and quickly address your account needs. We truly appreciate your kind words and your trust in us—10/10 customer service is what we strive for! If you ever need anything else, please don’t hesitate to reach out. Warm regards, Mike :)"
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Kathie Riddle

November 25, 2025

5  out of  5
rating by Kathie Riddle
"Heather and Mike are awesome. They took the time and patience explaining the policy to us. They were able to get us a price we can afford and in today’s market that is vital. If you need auto and home insurance, see them."
We responded:
"Hi Kathie, Thank you so much for your kind words! We're delighted to hear that Heather and I provided you with patient and thorough support, and that they were able to find a policy that fits your budget—especially in today’s market. Your recommendation means a lot to us! If you ever need any further assistance with your auto or home insurance, please don’t hesitate to reach out. Best regards, Mike"
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Madison Bethke

November 25, 2025

5  out of  5
rating by Madison Bethke
"I have had such a great experience working with our local State Farm agency. I worked with Celia this morning regarding a request and she was able to help fix my problem in a short 3 minute call! She was friendly and knowledgeable regarding my request. Love having a local team here in town!"
We responded:
"Thank you, Madison for sharing your great experience! We're so happy to hear that Celia was able to assist you quickly and effectively while providing friendly and knowledgeable service. Having a local team ready to help is something we truly value, and we're glad you do too! If you ever need anything else, don’t hesitate to reach out. Best wishes, Mike"
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Jim T

November 24, 2025

5  out of  5
rating by Jim T
"Celia is a very concise and knowledgeable person to work with. I was very happy to be able to finalize business in such a short period of time."
We responded:
"Thank you, Jim for leaving our office a 5-star review! "
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Cyra Conforth

November 24, 2025

5  out of  5
rating by Cyra Conforth
"State Farm has been great! I love being able to talk to a real person. Celia was able to quickly get the paperwork in order for my new car. Plus, her sunny personality is a treat!"
We responded:
"Hi Cyra, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Celia provided you with excellent service and made the paperwork process smooth and enjoyable. We agree—her sunny personality is definitely a bright spot! If you ever need anything else, don’t hesitate to reach out. We appreciate having you as part of the State Farm family! Best regards, Mike :)"
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Valerie Squires

November 24, 2025

5  out of  5
rating by Valerie Squires
"My husband and I have been State Farm customers for over 20 years. Having a hometown office that actually knows your name and family is not something we could ever take for granted. The service has always been great but the customer service from the folks IN the office is what keeps us with State Farm. We love knowing that people like Jenn Caldwell have all of our needs covered, questions or concerns answered and most of all she always makes us feel important. We even go into the office to pay our premiums because getting to talk and laugh with Jenn is so fun. Having her as part of the State Farm team is a blessing. Thanks for keeping the small town feeling alive. We appreciate you."
We responded:
"Thank you so much, Valerie, for your heartfelt and wonderful review! We are truly honored to have you and your husband as part of our State Farm family for over 20 years. Jenn and the entire team take great pride in providing personalized, attentive service because we believe that knowing our customers and their families is what makes all the difference. It’s wonderful to hear that Jenn’s care and dedication make you feel valued and even bring some joy to your visits. We’re grateful for your loyalty and kind words—they inspire us to keep that special small-town feeling alive every day. Thanks again for being the best part of what we do!"
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Donnie Escoto

November 20, 2025

5  out of  5
rating by Donnie Escoto
"Heather was such a pleasure to work with, she helped me promptly when I was in need of an insurance policy ASAP and made the whole experience run smoothly. She put my mind at ease with her knowledge of the policies and explored every avenue to give me the best possible rate. I would definitely recommend Heather and State Farm to anyone looking for affordable car insurance."
We responded:
"Thank you so much, Donnie for letting us know how happy you were with the service and knowledge Heather provided. It’s our mission to thoroughly advise so our policy holders are making an informed decision and their minds are at ease with the coverages they choose. Have a great weekend! "
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Stacy Rigel

November 20, 2025

5  out of  5
rating by Stacy Rigel
"Mike is very knowledgeable and easy to work with."
We responded:
"Thank you, Stacy for your 5-star review and kind words! Take care :)"
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Todd Smith

November 18, 2025

5  out of  5
rating by Todd Smith
"Help with finding out make, model, cc’s of motor vehicles within a trust"
We responded:
"Thank you, Todd for the 5-star review! "
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Carlene Girouard

November 17, 2025

5  out of  5
rating by Carlene Girouard
"Jennifer Caldwell has gone above and beyond on my needs and requests for compliance with my small business needs. I am so very grateful to her"
We responded:
"Thank you, Carlene for letting us know how grateful you are for Jenn’s service with your small business policies and fir the 5-star review. "
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Joetta

November 15, 2025

5  out of  5
rating by Joetta
"Thanks Jenn Caldwell for helping us with keeping all our insurances going correctly."
We responded:
"Thank you, Joetta for letting us know how Jenn helped you with your insurance policies and the 5-star review! We appreciate you taking the time to review our office! "
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14hunting1

November 15, 2025

5  out of  5
rating by 14hunting1
"My experience with State Farm has been great. Jen Caldwell was a super sweetheart and answered every question and help me with my classic car insurance . I have not had any problems."
We responded:
"Thank you, for the 5-star review and for letting us know how Jenn helped you! Take care!"
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bailey cordin

November 14, 2025

5  out of  5
rating by bailey cordin
"Jen was super helpful!"
We responded:
"Thank you, Bailey for letting us know how helpful Jenn was! Take care!"
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Caitlin Miller

November 14, 2025

5  out of  5
rating by Caitlin Miller
"Jen is super helpful and really easy to work with!"
We responded:
"Thank you, Caitlin for letting us know how Jenn was helpful and easy to work with! And thank you for the 5-star review! Take care :)"